Refund and Returns

Delivery Service
All items will be dispatched using Royal Mail 48-hour Tracked service. This service aims to deliver within 2 working days from dispatch, excluding weekends and public holidays.

Dispatch Time
We aim to process and dispatch all orders within 2 working days after receiving payment. Dispatch times may vary during peak periods or for custom orders. Customers will be notified if there are any significant delays.

Tracking
A tracking number will be provided via email once the order is dispatched. You can track your order on the Royal Mail website using this number.

Delivery Areas
We currently deliver within the United Kingdom. Unfortunately, we are unable to deliver to PO Boxes or certain restricted locations.

Missed Deliveries
If you are not available to receive your parcel, Royal Mail will leave a card with instructions on how to arrange re-delivery or collect your parcel from the nearest collection point.

Delivery Issues
If your item has not arrived within the expected time frame, please contact us at order@speysidecoffee.co.uk with your order number, and we will assist in locating your package.

Lost or Delayed Parcels
In the rare event that your parcel is delayed beyond the estimated delivery time or lost in transit, we will investigate and, where necessary, arrange for a replacement or refund in line with Royal Mail’s terms and conditions.

Damaged Goods
If your order arrives damaged, please notify us within 48 hours of receipt. We may request photographic evidence of the damage and will provide instructions for return or replacement.

Change of Address
It is the customer’s responsibility to ensure that the delivery address provided at checkout is correct. We cannot redirect parcels once they have been dispatched.

Delivery Charges
The cost of delivery is £5.00, which will be added at checkout. This charge covers handling, packaging, and the tracked delivery service.

Changed your mind? You have 14 days
If you’ve ordered from us online and decide it’s not quite right for you, you have 14 days from the day you receive your order to let us know you’d like to cancel it. Once you’ve told us, you then have a further 14 days to return the item.

To start a return, simply email us with your order number and we’ll let you know what to do next.

Returning your item
Please return items unused and in their original condition wherever possible. You’re welcome to carefully inspect the item as you would if you were viewing it in person, but if it has been handled more than is reasonably necessary and this affects its value, we may need to reduce the amount refunded.

Once your return has arrived and we’ve checked it over, we’ll arrange your refund within 14 days. Refunds will be made using the same payment method you originally used.